Medical billing is a fast growing career in the allied healthcare field. Every medical office needs an expert who can schedule appointments, collect payments, submit claims to insurance, and work with patients who need payment plans or help understanding insurance. As a Medical Biller, you’ll play an important role in the day-to-day clerical and financial systems in your office. Here are five tips to help you enhance patient billing practices and maximize your office’s income.
Billing and insurance requirements can be confusing. As a Medical Biller, your job is to communicate clearly with patients and insurance companies. Make sure your office’s billing policies are clearly posted and take time to explain policies and insurance details to patients who have questions. By communicating clearly up front, you can eliminate confusion, frustration, and errors in paperwork.
Collect Payment Promptly
Be sure to collect patient payments up front when possible. Communicating expectations with patients before they arrive in the office will help with collections. For patients who need help, set up a payment plan and be sure to finalize all paperwork - including recurring payment information - before the patient leaves the office.
Look for Errors
Nearly 80% of all medical bills contain errors. Not only is this a source of frustration for patients, but it can also cost your office time and lost revenue. Working as a Medical Biller requires great attention to detail, so double-check all claims and bills for errors. Here is a list of the most common errors found on bills.
Plan for Rejections and Denials
Coding errors can cause insurance companies to reject or deny patient claims. Rejections usually happen when paperwork isn’t filled out property or when certain information is missing. Before submitting insurance claims, double-check to ensure everything is properly filled out and that the proper medical codes are used.
Occasionally, despite your best efforts, a claim will be denied. It’s important to have a plan in place for denials so you can begin the appeals process as quickly as possible. Depending on the reason for the denial, you may not even need to involve the patient. Knowing how to handle denials will help you work through the reapplication process quickly, and ensure patients are happy with your standard of care.
If you are detail oriented and have excellent communication skills, then medical billing may be the right choice for you. In as little as four weeks, you can complete training for a new career as a Medical Biller. To learn more, visit our class schedule or contact us today to discuss enrollment.